I am writing to let you know how pleased we are with the work performed on our house. From the start, Ben did an awesome job estimating and comforting us that all will be OK in the end. No problem was too small and we had at least one change order. He (and you) arranged for the work to be done and it was scheduled at a good time for us in a timely manner. The two gentlemen that performed the work at our house could not have been nicer. The showed up the two days at 8:00am on the dot and worked virtually non-stop until 6:00pm. They were extremely nice and understanding. The amount of work they did in two days is unbelievable. We had 5 areas of the house that had water damage and in two days the place looks brand new! Please let them know how thankful we are that they worked on our house and how well it turned out.
Needless to say, we will be using Paul Davis Restoration again should the need arise! Thanks.
Many people have been in and out of our home over the past 7 months but the contents team headed up by James Wilson has stood head and shoulders above the rest. James’ leadership, professionalism, respect and empathy have been passed onto the rest of his team. Each and every one of his team members answered every one of our requests with Yes Ma’am and Yes Sir. Not only did they do what we asked but they offered to do additional things to make the situation easier for us. They were never hurried and were extremely careful and respectful of our belongings and our home. They all emphasized that they were there to help us. The team that worked with us were James, Billy, Andrew, Jonathan, Adrian, Anthony, Nolan and Cedric.
Very Professional – Paul Davis was the firm contracted by my homeowner’s insurance company, though I had the option to seek another service provider. Their appraiser arrived precisely as scheduled, took measurements and inspected the areas requiring repair, and provided a final estimate within 24 hours. I delayed repairs to have additional elective work done (new windows), and PD contacted me every 2 weeks for months so I would know that I had not fallen off of *their* radar screen. When I finally told them to come out, they scheduled my work promptly. The repairs (plaster work, painting) were meticulous, and I am delighted with the results. I recommend them without reservation or hesitation.
The service provided was superb, professional, and always on time. I’d use their services again!
My experience was extremely positive from the beginning to the end. Ashley came when she said she was, the initial workers were great and got everything dried out, Madison was wonderful, she was on top of everything and always kept be updated. The installation contractors were extremely professional and went above and beyond to make sure I was happy. My entire experience was great! Because of Madison and Ashley I will not hesitate to recommend your company to anyone who needs work done on their house.
We had a lot of damage and they came out quickly and worked until everything was dried up. They had all the technical equipment to check moisture levels. They were well equipped for the job. They did a good job, I was happy with the work.
They do excellent work, they are clean people. They always wear those socks over their shoes. When they move furniture they put it back carefully.Very satisfied with their overall. They are very friendly and businesslike.
The initial representative that was sent out, was absolutely outstanding. He perfectly explained any issues, and why he repainted it. He was probably one of the most professional representatives that the customer had ever worked with.
I would definitely recommend them, they were here on time, they covered the floor, there were no spills, and they even vacuumed when finished. I felt like they were very responsive; the workers were polite; fixed concerns for me, took time to fix them even though small, and the work was great.
I had a really good experience with Paul Davis. They were there immediately after I called the insurance company. They were professional and I would recommend them.
Thanks for your advise and attention to detail as well as keeping me in the loop throughout. It was a very positive experience especially given the unusual events: asbestos tile removal, black mold remediation and a second flooding event. PD was helpful and did an excellent job.
This was an excellent experience. My estimator/project manager, Amber, was a pleasure to work with. Very responsive to my questions. Worked with me to get the dates we needed to complete our job. Made sure everything was completed to our satisfaction. The subs I met were very good….the flooring company in particular stands out. I have already recommended Paul [Davis]. See previous comments. Amber is a pleasure to work with. Seemed to be on top of everything and I am sure she was juggling a lot of jobs. Obviously puts in a lot of time. Need to be sure to keep her happy!
I would use them again! I was happy with Paul Davis. I tried to send an e-mail to Bob and I told [insurance company] the same thing. I liked the water mitigation crew. And the tear down crew, they were great! The last two boys that came were excellent. They were efficient, effective. They always did quality work and they were on time! And every day before they left they cleaned up exceptionally.
The best part about our experience with Paul Davis was that all of their contractors were so great to work with. All of them had great attitudes, they knew how to approach their work, and they were patient with us.We are planning on sending letters of Thanks to the all the workers who were involved.
The 2 gentlemen working specifically on our project were great, very professional. They were really communicative and helpful throughout the whole project.
Amber, Estimator/Project Manager was outstanding. She was a great help. She was always available to help with scheduling and to explain/manage the project. Your bookkeeper, Heidi, as well as the workers who made the initial repairs to the ridge vent, and the ones who did the painting each were super. Simply outstanding.
They did a great job. The people who did the drywall and painting were very good. Good crew and were always on time… The lady who did the estimate and Madison was great. It went better then we thought. I will reccommend them any time. When they began the estimator, we talked and asked to be done before Christmas and they did it ahead of time.
I am a happy camper. They did the job and they did it right. Paul Davis did what they said they were going to do.
Your company was very responsive. They were out on New Year’s eve to assess the damage, and New Year’s morning to begin the water mediation phase of the work. Also, the project managers on all phases of the claim were extremely polite, patient, and attentive to my questions and any follow-up requirements. Finally, you ensured that the sub-contractors you worked with, in this case the carpet folks, were equally polite and responsive.
We wanted to let you know of the great job the team did with his team that came to repair our roof. They made sure ALL of our needs were addressed and took the time to follow through. Also, the team of roofers were extremely hardworking and did an excellent job of making sure everything was perfect before they left. We really appreciate the extra efforts on all of their parts! Thank you!
I’d like to take a minute to express my appreciation for a complete, well done job on the restoration of my flooded basement. Please know that if we had a similar project in the future, we would want to use the same crew, and of course, we would refer them to our friends.
The repairs are all done, and the basement looks lovely. The crew was professional, swift, and friendly. I am very satisfied with the work. Thanks to you and all the staff at Paul Davis.
I would like to thank you and all of your teams/vendors whom have all done exceptional jobs every part of the way. I am extremely impressed by not only how polite everyone is and has been every time I called, or every time one of the teams came out to the house. From the initial phone call, when I was in another state on travel, to the final call about a minor scheduling issue with the delivery and set up of the billiard table everyone, from the folks answering the phone at PDR to the people doing the estimating, to the guys and gals who did the remediation, the move out, the move in, the carpet installers, and the pool table installers were professional and a pleasure to work with. My sincere compliments to PDR and I know who I will always refer to friends and family needing your type of services.
We want to thank you and your team of professionals we came in contact with for providing a very positive ending to a devastating experience. We have received many compliments from our neighbors on the work your company completed. We have already recommended and will continue to recommend Paul Davis Restoration and Remodeling.
A note of thanks to Paul Davis Restoration and Remodeling of Suburban Virginia … You recently did a mold remediation job at my home and it was a pleasant experience. Your employees are professional, knowledgeable and always stayed in close communication with me. The work was done quickly, efficiently and the job site was always kept clean. And on top of it all, the rate to perform the job was very reasonable! You can’t ask for more than that!!! ….. Thanks again for a job well done.
They… were outstanding in all respects- polite, respectful, efficient, skilled and effective in all their endeavors – a Quality team effort!!! They have restored my basement completely, and my wife and I are very appreciative for all their efforts. please pass our appreciation on to all involved.
We were very pleased with Chad Leahy and the entire crew. They were polite, hard working, efficient, and professional in every way.
“As we’ve experience before the work crew was very courteous, fast, and efficient. Thanks!”
“I wanted to let management know that the Crew who came out was AMAZING. They were very polite, cleaned up everything, and it was perfect.”
Thank you so much for today’s’ delivery! I was informed that your team did an impeccable job and placed everything very neatly in the rooms. I thank you so much for your attention to every detail and for the great service you and your company provided us.
Paul Davis Restoration & Remodeling is tops in my book. I had a hot water heater leak which soaked my lower level hallway, entrance to laundry room and rec room. Paul Davis was recommended by my home warranty provider and thank goodness I followed their recommendation. When I called they took the information, assessed the situation with me over the phone and I received help well within a 24 hour time frame.
Christmas Day when it happened. I called 2 day’s later to have a plumber come out and it didn’t work the way I wanted it… [USAA] sent someone out and they did a wonderful job, cleaned up after themselves. They did everything I asked them to do and they were very careful. I would highly recommend them.
We were given Paul Davis as a reference through our homeowners insurance and the experience was superb from start to finish. Â We had a fire on our deck Jan 2nd and this was a federal holiday. The emergency crew was awesome and got things moving immediately. They took great care of us and our home after a very Â traumatic experience. The crew was awesome and the customer service at Paul Davis was outstanding.
Overall, Paul Davis did an excellent job at the restoration process. Since this was my first time having this issue I didn’t know what to expect… I was able to leave them at my house and go to work and they would call me at work to tell me that they were finished for the day. I really appreciated that. I would definitely recommend them to anyone else who has had similar damage or would just like to remodel their house.
Paul Davis Restoration was great. We had a sewer backup and minimal water damage in the basement. Paul Davis was there when they said they would be there. They worked quickly and did a great job.
The service provided overall was excellent. They provided absolutely fantastic customer service and responsiveness. They were really great people to deal with.